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Return Policy

We are pleased to offer a 30 Day Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it for a refund within 30 days of delivery in the original condition and packaging. Requirements for a Refund

  1. Items must be in new and unused condition.
  2. Items must be returned with all of their original packaging and accessories.
  3. Items must not be assembled or modified in any way.
  4. Items must include a return authorization number provided by Furnish Express.

 

We accept returns for defective and non-defective products.

We do not accept exchanges. 

We accept returns to our store or at an agreed-upon drop-off location. 

Fees and Deductions

All returns and exchanges are subject to a 15% restocking fee

A return shipping cost estimated at $2.25 per pound will be deducted off your refund if:

  1. You choose to have Furnish Express pick up your return from your residence or delivered address.
  2. You refuse delivery for any reason without consent from Furnish Express.
  3. You refuse an entire shipment because only a part of an item is damaged.
  4. The delivery address you provided was invalid and the order could not be delivered.
  5. You choose to cancel your order and it is past the cancellation timeframe.
  6. If an item does not fit in your home and/or through your door.

If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.

If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.

 Items That Can Not Be Returned

  1. Items marked "Final Sale" or "Special Order"
  2. Items that have already been assembled (unless written exception is provided by Furnish Express)

You may initiate a return or exchange online or by phone.

Tips to Avoid a Return

  1. Prior to placing your order please make sure that the item you are ordering will fit through your door and in the space where it will go. If it doesn't, the delivery company may have to leave the product right outside your door, on a porch, or in a garage.
  2. If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning it.

Cancellation Policy

To make sure you receive your order as quickly as possible, we process all orders the moment they come in. For this reason, orders may only be canceled within 24 hours of placement without incurring any fees.

  1. Orders cancelled after 24 hours may be subject to a 15% restocking fee plus a return shipping fee at an estimated $2.25 per pound.
  2. If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.
  3. If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be cancelled.

To cancel an order, please contact us. Once canceled, your order status will change to canceled, and a cancellation confirmation email will be sent. Please keep this email as confirmation that you have canceled your order. If you do not have a cancellation confirmation email or your order status in your customer portal does not say canceled, your order was not canceled. Delivery Policy

  1. Normal delivery hours are 8am-5pm Monday-Friday. Any special requests outside our normal delivery hours may be subject to additional fees.
  2. An adult must be present to accept and sign for delivery of your new furniture.
  3. All deliveries are fully insured from the time they leave our warehouse until arrival at your home.
  4. All items must be inspected for damage at the time of delivery. All damage must be notated on the delivery receipt / bill of lading.
  5. Delivery insurance will only cover issues that are noted on the delivery receipt / bill of lading. Furnish Express, nor the shipping carrier, will be held liable for any issues not noted accordingly.
  6. Regardless of damage, defect, missing, or incorrect item, all items on the order must be accepted and signed for unless otherwise directed by Furnish Express so that we may resolve the issue. Furnish Express will resolve the issue by replacing, refunding, or repairing the item as warranted, at its discretion.
  7. It is required that you take photos of any damage that you notice as proof.
  8. Make sure your floors and walls are covered / protected prior to delivery as Furnish Express nor the carrier will be held liable for damage to your personal property.
  9. Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb.
  10. Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.
  11. On the day of delivery, please make sure the area is cleared for delivery. Our delivery team cannot remove old furniture.
  12. A storage fee of $50 per piece per month will be assessed for each item held in our warehouse facility for more than 30 days. It's important to be aware that certain items consist of multiple pieces, such as beds or dining tables. For instance, a bed may comprise two or more separate pieces.

*Our customer service department must be notified of any damages within 24 hours of delivery. Product Image and Specification Disclaimer

We work closely with our vendors and strive to be 100% certain of all product colors, dimensions, and measurements. Notwithstanding however, specifications on our site may not reflect accurately as the manufacturer can change the specs at any time without notice. In terms of color, images of certain items may look different than the actual item. This can occur for a variety of reasons including but not limited to the lighting during a photo shoot or your monitor’s display. We have made every effort to display our products as accurately and will continue to do so. Any questions related to color, dimensions, or specifications must be discussed prior to placing your order. If not fully addressed, Furnish Express will not be held responsible.

If there are things you are unclear about or have any questions, be sure to ask one of our representatives for assistance.

Customer Support

Phone: (910) 476-5234
Email: usfurnishexpress@gmail.com
Physical Address: 225 Dunn Rd, Fayetteville, NC 28312
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